Payer Administrative Services

Enhance customer satisfaction, streamline processes, and reduce operational costs with our specialized call center services.

Comprehensive Call Center Services for Insurance Companies

We offer a full suite of customer support solutions designed to meet the specific needs of insurance providers. Our highly trained agents understand the complexities of the insurance industry and are skilled at providing personalized, professional service to your customers.

Member Services

It’s important your members have the correct benefit and procedure information before they plan to receive their care. We ensure the accuracy of this information is given high priority.

Provider Services

All Providers require certain information before they render their services and care to your members. You can rely on us to provide the most current and accurate information to the providers for a hassle free care to be delivered.

Policy Inquiries & Support

Handle customer questions related to policy details, billing, renewals, and more. We ensure that your customers receive accurate, timely information.

Customer Onboarding

Help new policyholders through the onboarding process, ensuring a seamless experience when setting up new policies or making changes.

Premium Payment Support

Assist customers with payment issues, including setting up automatic payments, processing one-time payments, and resolving billing questions.

24/7 Customer Service

Around-the-clock support ensures that your customers can get the help they need anytime, anywhere, increasing satisfaction and trust in your brand.

Industries We Serve

We cater to a wide range of healthcare providers, including:

Why Outsource to Us?

Reduce Costs

Outsourcing your call center operations to HealthyFort can significantly reduce overhead costs associated with staffing, training, and maintaining in-house customer support teams.

HealthyFort has reduced operational cost for one of the top insurance payers in North America by $24 Million.

Enhance Customer Satisfaction

Our skilled agents and state-of-the-art technology provide faster resolution times and high-quality service, resulting in improved customer satisfaction and loyalty.

HealthyFort has consistently contributed to the customers CMS 5-star rating.

Focus on Core Business Functions

By allowing us to handle your customer service, your team can focus on what they do best—building and managing insurance policies—while we take care of the day-to-day customer interactions.

Handle Peak Call Volumes

Insurance companies often experience seasonal fluctuations in call volumes, especially during open enrollment periods or natural disasters. Our scalable solutions ensure we are always prepared to handle high call volumes without sacrificing service quality.

Our Happy Clients

We use only the best services on the market in order to provide the best products to our costumers.

Contact Us

Ready to elevate your customer service and enhance your revenue? Contact us today to learn more about how our call center solutions can benefit your company.

Office Address

#2C-324, BR Arcade, 1st Floor, 2nd Cross Rd, OMBR Layout, Banaswadi Bangalore - 560043, India

Office Timings

Monday - Saturday (Open)
Sunday (Closed)

Emai Address

info@HealthyFort.net

Phone Number

(813) 922-2708